Incidents reported on status page for Metaplay https://status.metaplay.io/ https://d1lppblt9t2x15.cloudfront.net/logos/6a2e2216e03429d8e3ded8fe449ebe36.png https://status.metaplay.io/ en https://status.metaplay.io/incident/534065 Tue, 25 Mar 2025 08:20:36 +0000 https://status.metaplay.io/incident/534065#9ac64a75435851c35a5a3b241ae7cdef2362f8dc4db2fbeed467be6ac0e7f6ca Maintenance completed https://status.metaplay.io/incident/534065 Tue, 25 Mar 2025 08:15:36 -0000 https://status.metaplay.io/incident/534065#04474bbb64056286dce16751b3d763f17c3cf27b1fa6f72a04cd1f81aa3edb1a We are patching a security vulnerability in p1.metaplay.io. This does not affect the availability of the game servers on this platform. https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 14:30:00 +0000 https://status.metaplay.io/incident/524342#b6d1d5453a004829b1010b1ad6016ff73ad4ebaf0bc4d00ced5b70384d2625f5 Maintenance completed https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 14:25:09 -0000 https://status.metaplay.io/incident/524342#5479a4035cdaa0c7d7a1b960f680fe4040c08787b17533c44b6e0ec93216b7a3 We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 13:02:58 -0000 https://status.metaplay.io/incident/524342#5479a4035cdaa0c7d7a1b960f680fe4040c08787b17533c44b6e0ec93216b7a3 We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 12:00:00 -0000 https://status.metaplay.io/incident/524342#5479a4035cdaa0c7d7a1b960f680fe4040c08787b17533c44b6e0ec93216b7a3 We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/527897 Thu, 13 Mar 2025 22:48:27 -0000 https://status.metaplay.io/incident/527897#684e90468c67d5c718cb6a7c42f392f0d62a7ca2341bfcd3e02bfd0e5c444c5b p1.metaplay.io recovered. https://status.metaplay.io/incident/527897 Thu, 13 Mar 2025 22:47:29 -0000 https://status.metaplay.io/incident/527897#a522b372e83b6646b837076010c8b49b817fcfd081d71c69d3f38279643c6692 p1.metaplay.io went down. https://status.metaplay.io/incident/495553 Tue, 14 Jan 2025 09:49:00 -0000 https://status.metaplay.io/incident/495553#bfed32c333073d658722a3aaf68bb9a6fef173e953d64223c51fc6b96aca38a0 We have reverted the portal to an earlier working version. https://status.metaplay.io/incident/495553 Tue, 14 Jan 2025 09:36:00 -0000 https://status.metaplay.io/incident/495553#ada3e92fb3aa7db9a282cba9c85b792034cae0ccb2ff3f4440debd85b2925762 We continue to investigate the issue and are changing the status of portal.metaplay.dev from degraded to down as all logins are failing. https://status.metaplay.io/incident/495553 Tue, 14 Jan 2025 08:23:00 -0000 https://status.metaplay.io/incident/495553#88656273940f98e4e705d0900fbf12a122c9a59d4e16ba016cc41d6361105791 We are investigating an issue with the Metaplay Portal where some API endpoints are having permissions issues. https://status.metaplay.io/incident/475834 Wed, 11 Dec 2024 08:41:00 -0000 https://status.metaplay.io/incident/475834#85aaac91973b5c74e4620d00b5e2a5c92f77da29f8193d9ceba4f9a9e3f0fe65 We have deployed a fix to the userinfo endpoint. https://status.metaplay.io/incident/475834 Wed, 11 Dec 2024 07:56:00 -0000 https://status.metaplay.io/incident/475834#b22152dceabecd9d0ba3893beda6db9a2b8a92d5435758e037bcb4fa3dd5c251 We have identified an issue where the /userinfo endpoints used by game server LiveOps dashboards are not producing correct user details, which causes the game server LiveOps dashboards for managed game servers to not correctly show user details. The game servers themselves are not impacted, and LiveOps dashboard authentication and other functionality still works. We are working on resolving the issue. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 13:14:00 -0000 https://status.metaplay.io/incident/464050#b8691b081b991ad7c50a143aed4b4c45f3eb5e2b23aa5daca238086a5c80e991 Our upstream identity provider is reporting that they have resolved the incident on their side. We are observing robust ability to log into our services and move from Degraded to Resolved state. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 13:09:00 -0000 https://status.metaplay.io/incident/464050#fc6433882c15cda0e05affa4d6d22ca777ff1f8fb7b7565a93bcbdfda7360007 We are seeing logins begin to work to our services and as such are reporting moving from Down to Degraded state as our upstream identity vendor continues to investigate the situation. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 13:00:00 -0000 https://status.metaplay.io/incident/464050#cc9c34551ad9334aaa6a9b84ede46b0726d7d984814026b3b9dd2899b4f03a5a Upstream identity provider issues with OAuth2 APIs persist. We will continue monitoring the situation and reporting at least hourly on the status here. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 12:02:00 -0000 https://status.metaplay.io/incident/464050#03501c86183d72d4e52300dadf9e79ea30935628cf7f9a25bc1031a0cef2d96a Our identity provider's OAuth2 APIs continue to experience high latencies. We have done a review of game servers running on our managed platform and all game servers have been functioning normally. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 11:13:00 -0000 https://status.metaplay.io/incident/464050#1c8a3ad95b33893764f176bac09ee36e9074381050673058e944fa0cc637c480 Our upstream identity provider is experiencing issues and due to this logging into our systems (portal.metaplay.dev, game server dashboards) is currently down. We are currently tracking this. More details on the upstream issues are available at https://status.ory.sh/. https://status.metaplay.io/incident/448869 Thu, 31 Oct 2024 12:58:48 +0000 https://status.metaplay.io/incident/448869#426b62a01c14b3b74e0726d3702191e110b435bc25a5865f91835da564f42117 Maintenance completed https://status.metaplay.io/incident/448869 Thu, 31 Oct 2024 12:00:00 -0000 https://status.metaplay.io/incident/448869#61a3442c42986983ef2f7216f7f49d57529f6423a564c5b20c56366ac5c3734f We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/431113 Wed, 18 Sep 2024 14:01:00 -0000 https://status.metaplay.io/incident/431113#44c4c8ff5e0792a87f45670a5e5574fec3c1bf541350bd74aa35f9f7ef3c2c9c Log labeling has now been fixed. Log data between 2PM and 5PM Finnish time can be found using the namespace selector; app selector during this time was not captured correctly. We apologize for the inconvenience. https://status.metaplay.io/incident/431113 Wed, 18 Sep 2024 12:30:00 -0000 https://status.metaplay.io/incident/431113#4196a4be31cea0e89629a84f79ca33568511a23a1fe100ddb23c52e2aa014e8d We are aware that the access to logs and metrics from the game server Grafana instances is degraded. We are investigating this and believe the root cause is around the new log and metrics collectors labelling data incorrectly. https://status.metaplay.io/incident/428120 Wed, 18 Sep 2024 12:00:35 +0000 https://status.metaplay.io/incident/428120#202e613cbf4e694fdb4749262efec22f015c1de7237718fcd38788849274bc34 Maintenance completed https://status.metaplay.io/incident/428120 Wed, 18 Sep 2024 11:00:35 -0000 https://status.metaplay.io/incident/428120#7bc5679762d1b7010a279e235fb154e61e9ef39dd982bad6960603846609bf4a We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/428295 Thu, 12 Sep 2024 18:11:00 -0000 https://status.metaplay.io/incident/428295#1765087dae49a3c8896b3c1dd671d63b0dca93a7dad855ee5de164562b774ec3 The issue has been resolved. Root cause was an error in a database migration where a small subset of environments received erroneous new IDs. https://status.metaplay.io/incident/428295 Thu, 12 Sep 2024 17:50:00 -0000 https://status.metaplay.io/incident/428295#8c5f664a628534d7247279fd31ffdf3675fffa94e5aafd29c66ffbdb33161668 A small subset of game server environments currently cannot be accessed via the portal. This also impacts the ability to push and deploy game server images. We have identified the problem and are working to resolve it.