Incidents reported on status page for Metaplay https://status.metaplay.io/ https://d1lppblt9t2x15.cloudfront.net/logos/6a2e2216e03429d8e3ded8fe449ebe36.png https://status.metaplay.io/ en https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 10:57:39 -0000 https://status.metaplay.io/incident/710513#3c2f7beaed40aef916f9b14c5fcb14a36033051d5113a4b4c0743d058133d3a6 Maintenance completed https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 10:57:39 -0000 https://status.metaplay.io/incident/710513#3c2f7beaed40aef916f9b14c5fcb14a36033051d5113a4b4c0743d058133d3a6 Maintenance completed https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 09:00:00 -0000 https://status.metaplay.io/incident/710513#4c45ba7bf3e52641e267a2bc68fd4d4c0b9e9553f9a71f5e5394d0fb5016307a We are planning to do an infrastructure update in our managed platform (p1.metaplay.io/p2-eu.metaplay.dev) on Friday, Aug 29th, 2025, starting at 12:00 (Finnish time) and are expecting the maintenance to take at most two hours and end by 14:00 (Finnish time). https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 09:00:00 -0000 https://status.metaplay.io/incident/710513#4c45ba7bf3e52641e267a2bc68fd4d4c0b9e9553f9a71f5e5394d0fb5016307a We are planning to do an infrastructure update in our managed platform (p1.metaplay.io/p2-eu.metaplay.dev) on Friday, Aug 29th, 2025, starting at 12:00 (Finnish time) and are expecting the maintenance to take at most two hours and end by 14:00 (Finnish time). https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 09:00:00 -0000 https://status.metaplay.io/incident/710513#4c45ba7bf3e52641e267a2bc68fd4d4c0b9e9553f9a71f5e5394d0fb5016307a We are planning to do an infrastructure update in our managed platform (p1.metaplay.io/p2-eu.metaplay.dev) on Friday, Aug 29th, 2025, starting at 12:00 (Finnish time) and are expecting the maintenance to take at most two hours and end by 14:00 (Finnish time). https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 09:00:00 -0000 https://status.metaplay.io/incident/710513#4c45ba7bf3e52641e267a2bc68fd4d4c0b9e9553f9a71f5e5394d0fb5016307a We are planning to do an infrastructure update in our managed platform (p1.metaplay.io/p2-eu.metaplay.dev) on Friday, Aug 29th, 2025, starting at 12:00 (Finnish time) and are expecting the maintenance to take at most two hours and end by 14:00 (Finnish time). https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 09:00:00 -0000 https://status.metaplay.io/incident/710513#4c45ba7bf3e52641e267a2bc68fd4d4c0b9e9553f9a71f5e5394d0fb5016307a We are planning to do an infrastructure update in our managed platform (p1.metaplay.io/p2-eu.metaplay.dev) on Friday, Aug 29th, 2025, starting at 12:00 (Finnish time) and are expecting the maintenance to take at most two hours and end by 14:00 (Finnish time). https://status.metaplay.io/incident/710513 Fri, 29 Aug 2025 09:00:00 -0000 https://status.metaplay.io/incident/710513#4c45ba7bf3e52641e267a2bc68fd4d4c0b9e9553f9a71f5e5394d0fb5016307a We are planning to do an infrastructure update in our managed platform (p1.metaplay.io/p2-eu.metaplay.dev) on Friday, Aug 29th, 2025, starting at 12:00 (Finnish time) and are expecting the maintenance to take at most two hours and end by 14:00 (Finnish time). https://status.metaplay.io/incident/709706 Thu, 21 Aug 2025 06:41:04 -0000 https://status.metaplay.io/incident/709706#b2858f350dc38811e9692eed3b080154c6406aab3ed6b2b555e139c65ee8fa45 p2-eu.metaplay.dev recovered. https://status.metaplay.io/incident/709706 Thu, 21 Aug 2025 06:40:02 -0000 https://status.metaplay.io/incident/709706#fe3eee9fa896a141cadd97d1b88ada0d0bbc9ea762bdb138a711bda6d181000f p2-eu.metaplay.dev went down. https://status.metaplay.io/incident/700724 Tue, 05 Aug 2025 12:45:00 -0000 https://status.metaplay.io/incident/700724#bfd0150755c6c5b203f01a48de7c57c2f94e3fe569f560cc974ecc3e8c10018f We identified the root cause to be a rate limit on the underlying authentication mechanism. A targeted fix was deployed to reduce pressure on those APIs, resolving the issue. https://status.metaplay.io/incident/700724 Tue, 05 Aug 2025 12:45:00 -0000 https://status.metaplay.io/incident/700724#bfd0150755c6c5b203f01a48de7c57c2f94e3fe569f560cc974ecc3e8c10018f We identified the root cause to be a rate limit on the underlying authentication mechanism. A targeted fix was deployed to reduce pressure on those APIs, resolving the issue. https://status.metaplay.io/incident/700724 Tue, 05 Aug 2025 11:18:00 -0000 https://status.metaplay.io/incident/700724#e10407e4597b6f6bc7a399fd020cbb637133854e6697ec33f9ffeea7ded3863c We have identified some login and authorization requests timing out over the last ~30 minutes. This might cause requests such as Metaplay CLI invocations or Metaplay portal logins to fail unexpectedly. The immediate workaround is to refresh the page or try your request again after a few moments. We are investigating the issue. https://status.metaplay.io/incident/700724 Tue, 05 Aug 2025 11:18:00 -0000 https://status.metaplay.io/incident/700724#e10407e4597b6f6bc7a399fd020cbb637133854e6697ec33f9ffeea7ded3863c We have identified some login and authorization requests timing out over the last ~30 minutes. This might cause requests such as Metaplay CLI invocations or Metaplay portal logins to fail unexpectedly. The immediate workaround is to refresh the page or try your request again after a few moments. We are investigating the issue. https://status.metaplay.io/incident/700543 Tue, 05 Aug 2025 04:19:38 -0000 https://status.metaplay.io/incident/700543#74cc881ce7759f1318049af0252bf1399bc5c39804346ec1ce77dde89d75d3d3 p2-eu.metaplay.dev recovered. https://status.metaplay.io/incident/700543 Tue, 05 Aug 2025 04:18:29 -0000 https://status.metaplay.io/incident/700543#6a33ca71932f24ad110448f757cec0020d712f6db43d2c521043597b5ffe1add p2-eu.metaplay.dev went down. https://status.metaplay.io/incident/638851 Tue, 29 Jul 2025 17:02:59 -0000 https://status.metaplay.io/incident/638851#99d8c45b89a00be910894bb29cd0ecc254bf75eb6c52b9b9240a10054a7c1c15 p2-eu.metaplay.dev recovered. https://status.metaplay.io/incident/638851 Tue, 29 Jul 2025 17:02:06 -0000 https://status.metaplay.io/incident/638851#22c1392a84010e0ebd58072a92a62f5ad6fb40ee801f2b7b9ac479d482d95202 p2-eu.metaplay.dev went down. https://status.metaplay.io/incident/638851 Tue, 29 Jul 2025 04:41:44 -0000 https://status.metaplay.io/incident/638851#935ed9e3797011559232acd1939523813c02c2393e4d52945c64d0053c65f213 p2-eu.metaplay.dev recovered. https://status.metaplay.io/incident/638851 Tue, 29 Jul 2025 04:40:54 -0000 https://status.metaplay.io/incident/638851#6b7db1bd3fad15d1c16fe4d160ddd5e2994fa4b40044002f62d7cf5ac014e6aa p2-eu.metaplay.dev went down. https://status.metaplay.io/incident/625046 Thu, 24 Jul 2025 09:02:56 -0000 https://status.metaplay.io/incident/625046#e6c16505579045ed7fe4d428447cff40aca60bfe60a64e2cd84b29e2cfd7576f p2-eu.metaplay.dev recovered. https://status.metaplay.io/incident/625046 Thu, 24 Jul 2025 09:02:02 -0000 https://status.metaplay.io/incident/625046#1df5fba20baa7af94caf1415583f6344d298c34039a874a5bd3289db41e4fe79 p2-eu.metaplay.dev went down. https://status.metaplay.io/incident/625046 Thu, 24 Jul 2025 08:48:02 -0000 https://status.metaplay.io/incident/625046#7a0d7b6d0b901467bd5c2606f8c3b550c00ac1b859d73a0e62f04c2a150ae879 p2-eu.metaplay.dev recovered. https://status.metaplay.io/incident/625046 Thu, 24 Jul 2025 08:47:06 -0000 https://status.metaplay.io/incident/625046#223487ae577bcc8d169222331b2a212d010c7197f94bac93cf7625460c99de17 p2-eu.metaplay.dev went down. https://status.metaplay.io/incident/621089 Thu, 17 Jul 2025 01:26:51 -0000 https://status.metaplay.io/incident/621089#044eb6ee98de651f11b201390a053e611e4f5846e74ead1a1cfa6541edaf3fff p2-eu.metaplay.dev recovered. https://status.metaplay.io/incident/621089 Thu, 17 Jul 2025 01:25:53 -0000 https://status.metaplay.io/incident/621089#092789c3723304ac794b4f00b8730dbc4a5cdd850070d7a797e2525c5114c124 p2-eu.metaplay.dev went down. https://status.metaplay.io/incident/602023 Thu, 12 Jun 2025 20:15:00 -0000 https://status.metaplay.io/incident/602023#a4676b212aa8f9dab49acf2ffaad05e55729c05c963707558418bd0952bb1361 Based on our monitoring, we observe all systems as having returned to normal and are thus moving to treating this incident as resolved. We will still continue to monitor more closely the situation in case any further degradations in services occur. https://status.metaplay.io/incident/602023 Thu, 12 Jun 2025 20:15:00 -0000 https://status.metaplay.io/incident/602023#a4676b212aa8f9dab49acf2ffaad05e55729c05c963707558418bd0952bb1361 Based on our monitoring, we observe all systems as having returned to normal and are thus moving to treating this incident as resolved. We will still continue to monitor more closely the situation in case any further degradations in services occur. https://status.metaplay.io/incident/602023 Thu, 12 Jun 2025 20:05:00 -0000 https://status.metaplay.io/incident/602023#a10cf6761aa5b37828ee1a375912c39aaa456d7e6094be98b9e7012e419f3998 We are starting to see some indications of logins starting to function again and are moving from downtime to degraded state for portal.metaplay.dev while we continue to monitor the situation. https://status.metaplay.io/incident/602023 Thu, 12 Jun 2025 20:05:00 -0000 https://status.metaplay.io/incident/602023#a10cf6761aa5b37828ee1a375912c39aaa456d7e6094be98b9e7012e419f3998 We are starting to see some indications of logins starting to function again and are moving from downtime to degraded state for portal.metaplay.dev while we continue to monitor the situation. https://status.metaplay.io/incident/602023 Thu, 12 Jun 2025 18:46:00 -0000 https://status.metaplay.io/incident/602023#3b37a62d5fd5dab8cf955b2f35d1e1dc5d9842e3a55823c2ae556baf8ced5241 We are experiencing downtime with our portal due to issues with Supabase, Cloudflare, and Google Cloud. We are monitoring the situation and will continue to update status as we learn more. These outages also impact game server LiveOps dashboards running on p1.metaplay.io. The game servers remain functional, but administrative access to them is degraded at the moment. Supabase status: https://status.supabase.com Google Cloud status: https://status.cloud.google.com Cloudflare status: https://www.cloudflarestatus.com https://status.metaplay.io/incident/602023 Thu, 12 Jun 2025 18:46:00 -0000 https://status.metaplay.io/incident/602023#3b37a62d5fd5dab8cf955b2f35d1e1dc5d9842e3a55823c2ae556baf8ced5241 We are experiencing downtime with our portal due to issues with Supabase, Cloudflare, and Google Cloud. We are monitoring the situation and will continue to update status as we learn more. These outages also impact game server LiveOps dashboards running on p1.metaplay.io. The game servers remain functional, but administrative access to them is degraded at the moment. Supabase status: https://status.supabase.com Google Cloud status: https://status.cloud.google.com Cloudflare status: https://www.cloudflarestatus.com https://status.metaplay.io/incident/599038 Sun, 08 Jun 2025 12:37:00 -0000 https://status.metaplay.io/incident/599038#8f7a7d45d9c839b9dfa5e22a3d7c0cec3dc640aa1a153171c2fd28b7df831732 We have fixed a problematic configuration issue, which emerged as part of an update of the StackAPI component, which handles admin user authentication. https://status.metaplay.io/incident/599038 Sun, 08 Jun 2025 12:20:00 -0000 https://status.metaplay.io/incident/599038#43d5e59dd1c8544fab4fa90f0d781db46b6227a0742bc4827a66504a0fce6cd6 We are investigating an issue with degraded authentications for administrative access to game server dashboards. This impacts currently admin users, not players. https://status.metaplay.io/incident/534065 Tue, 25 Mar 2025 08:20:36 -0000 https://status.metaplay.io/incident/534065#9ac64a75435851c35a5a3b241ae7cdef2362f8dc4db2fbeed467be6ac0e7f6ca Maintenance completed https://status.metaplay.io/incident/534065 Tue, 25 Mar 2025 08:15:36 -0000 https://status.metaplay.io/incident/534065#04474bbb64056286dce16751b3d763f17c3cf27b1fa6f72a04cd1f81aa3edb1a We are patching a security vulnerability in p1.metaplay.io. This does not affect the availability of the game servers on this platform. https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 14:30:00 -0000 https://status.metaplay.io/incident/524342#b6d1d5453a004829b1010b1ad6016ff73ad4ebaf0bc4d00ced5b70384d2625f5 Maintenance completed https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 12:00:00 -0000 https://status.metaplay.io/incident/524342#5479a4035cdaa0c7d7a1b960f680fe4040c08787b17533c44b6e0ec93216b7a3 We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 12:00:00 -0000 https://status.metaplay.io/incident/524342#5479a4035cdaa0c7d7a1b960f680fe4040c08787b17533c44b6e0ec93216b7a3 We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/524342 Tue, 18 Mar 2025 12:00:00 -0000 https://status.metaplay.io/incident/524342#5479a4035cdaa0c7d7a1b960f680fe4040c08787b17533c44b6e0ec93216b7a3 We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/527897 Thu, 13 Mar 2025 22:48:27 -0000 https://status.metaplay.io/incident/527897#684e90468c67d5c718cb6a7c42f392f0d62a7ca2341bfcd3e02bfd0e5c444c5b p1.metaplay.io recovered. https://status.metaplay.io/incident/527897 Thu, 13 Mar 2025 22:47:29 -0000 https://status.metaplay.io/incident/527897#a522b372e83b6646b837076010c8b49b817fcfd081d71c69d3f38279643c6692 p1.metaplay.io went down. https://status.metaplay.io/incident/495553 Tue, 14 Jan 2025 09:49:00 -0000 https://status.metaplay.io/incident/495553#bfed32c333073d658722a3aaf68bb9a6fef173e953d64223c51fc6b96aca38a0 We have reverted the portal to an earlier working version. https://status.metaplay.io/incident/495553 Tue, 14 Jan 2025 09:36:00 -0000 https://status.metaplay.io/incident/495553#ada3e92fb3aa7db9a282cba9c85b792034cae0ccb2ff3f4440debd85b2925762 We continue to investigate the issue and are changing the status of portal.metaplay.dev from degraded to down as all logins are failing. https://status.metaplay.io/incident/495553 Tue, 14 Jan 2025 08:23:00 -0000 https://status.metaplay.io/incident/495553#88656273940f98e4e705d0900fbf12a122c9a59d4e16ba016cc41d6361105791 We are investigating an issue with the Metaplay Portal where some API endpoints are having permissions issues. https://status.metaplay.io/incident/475834 Wed, 11 Dec 2024 08:41:00 -0000 https://status.metaplay.io/incident/475834#85aaac91973b5c74e4620d00b5e2a5c92f77da29f8193d9ceba4f9a9e3f0fe65 We have deployed a fix to the userinfo endpoint. https://status.metaplay.io/incident/475834 Wed, 11 Dec 2024 07:56:00 -0000 https://status.metaplay.io/incident/475834#b22152dceabecd9d0ba3893beda6db9a2b8a92d5435758e037bcb4fa3dd5c251 We have identified an issue where the /userinfo endpoints used by game server LiveOps dashboards are not producing correct user details, which causes the game server LiveOps dashboards for managed game servers to not correctly show user details. The game servers themselves are not impacted, and LiveOps dashboard authentication and other functionality still works. We are working on resolving the issue. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 13:14:00 -0000 https://status.metaplay.io/incident/464050#b8691b081b991ad7c50a143aed4b4c45f3eb5e2b23aa5daca238086a5c80e991 Our upstream identity provider is reporting that they have resolved the incident on their side. We are observing robust ability to log into our services and move from Degraded to Resolved state. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 13:09:00 -0000 https://status.metaplay.io/incident/464050#fc6433882c15cda0e05affa4d6d22ca777ff1f8fb7b7565a93bcbdfda7360007 We are seeing logins begin to work to our services and as such are reporting moving from Down to Degraded state as our upstream identity vendor continues to investigate the situation. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 13:00:00 -0000 https://status.metaplay.io/incident/464050#cc9c34551ad9334aaa6a9b84ede46b0726d7d984814026b3b9dd2899b4f03a5a Upstream identity provider issues with OAuth2 APIs persist. We will continue monitoring the situation and reporting at least hourly on the status here. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 12:02:00 -0000 https://status.metaplay.io/incident/464050#03501c86183d72d4e52300dadf9e79ea30935628cf7f9a25bc1031a0cef2d96a Our identity provider's OAuth2 APIs continue to experience high latencies. We have done a review of game servers running on our managed platform and all game servers have been functioning normally. https://status.metaplay.io/incident/464050 Tue, 19 Nov 2024 11:13:00 -0000 https://status.metaplay.io/incident/464050#1c8a3ad95b33893764f176bac09ee36e9074381050673058e944fa0cc637c480 Our upstream identity provider is experiencing issues and due to this logging into our systems (portal.metaplay.dev, game server dashboards) is currently down. We are currently tracking this. More details on the upstream issues are available at https://status.ory.sh/. https://status.metaplay.io/incident/448869 Thu, 31 Oct 2024 12:58:48 -0000 https://status.metaplay.io/incident/448869#426b62a01c14b3b74e0726d3702191e110b435bc25a5865f91835da564f42117 Maintenance completed https://status.metaplay.io/incident/448869 Thu, 31 Oct 2024 12:00:00 -0000 https://status.metaplay.io/incident/448869#61a3442c42986983ef2f7216f7f49d57529f6423a564c5b20c56366ac5c3734f We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/431113 Wed, 18 Sep 2024 14:01:00 -0000 https://status.metaplay.io/incident/431113#44c4c8ff5e0792a87f45670a5e5574fec3c1bf541350bd74aa35f9f7ef3c2c9c Log labeling has now been fixed. Log data between 2PM and 5PM Finnish time can be found using the namespace selector; app selector during this time was not captured correctly. We apologize for the inconvenience. https://status.metaplay.io/incident/431113 Wed, 18 Sep 2024 12:30:00 -0000 https://status.metaplay.io/incident/431113#4196a4be31cea0e89629a84f79ca33568511a23a1fe100ddb23c52e2aa014e8d We are aware that the access to logs and metrics from the game server Grafana instances is degraded. We are investigating this and believe the root cause is around the new log and metrics collectors labelling data incorrectly. https://status.metaplay.io/incident/428120 Wed, 18 Sep 2024 12:00:35 -0000 https://status.metaplay.io/incident/428120#202e613cbf4e694fdb4749262efec22f015c1de7237718fcd38788849274bc34 Maintenance completed https://status.metaplay.io/incident/428120 Wed, 18 Sep 2024 11:00:35 -0000 https://status.metaplay.io/incident/428120#7bc5679762d1b7010a279e235fb154e61e9ef39dd982bad6960603846609bf4a We will be updating the p1.metaplay.io game server infrastructure stack. This will require restarting game servers running on the stack. https://status.metaplay.io/incident/428295 Thu, 12 Sep 2024 18:11:00 -0000 https://status.metaplay.io/incident/428295#1765087dae49a3c8896b3c1dd671d63b0dca93a7dad855ee5de164562b774ec3 The issue has been resolved. Root cause was an error in a database migration where a small subset of environments received erroneous new IDs. https://status.metaplay.io/incident/428295 Thu, 12 Sep 2024 17:50:00 -0000 https://status.metaplay.io/incident/428295#8c5f664a628534d7247279fd31ffdf3675fffa94e5aafd29c66ffbdb33161668 A small subset of game server environments currently cannot be accessed via the portal. This also impacts the ability to push and deploy game server images. We have identified the problem and are working to resolve it.